Provide all the details on the issues in the “Description” box, including any troubleshooting you have already performed. The words in blue on the ticket form are links to additional information that could be useful to you. Contact Blizzard Support directly with a ticket you can use the link for D2R here.Post in the D2R or D3 Technical Support forums and provide a complete DxDiag report you will need to upload this report to a textfile hosting website such as and provide a link to your report in your post or.Since 2018 there have been a growing amount of posts about customers: all playing on a private PC at home a lot of. This is all about the unability to play Diablo II on. Dear Blizzard Support, In advance the excuse for my poor English. If all the above does not solve the issue… Blizzard Forums 11 Nov 19 Diablo II - disconnected from. If those files are present on your system, you can rename the files by adding “.old” to the filenames if you prefer not to delete them. If you were using a Razer mouse or keyboard previously, but are no longer using it, ensure that the Synapse drivers are uninstalled and that the following 3 files are no longer present on your system: If you are currently using a Razer mouse or keyboard, please try the workaround(s) listed in this post. In the case of D3 particularly, this issue can be caused by the drivers of a Razer mouse or Razer keyboard.
Closing all the applications running in the background can help identify which application is causing an issue. This could be caused by a conflict between the game and an app running in the background.
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